INFO & STORE POLICIES

Local Pick-Up:  You can order online and pick up during normal business hours at our shop located in Amelia Court House, Virginia. We're very flexible and happy to do whatever we can to get our products in your hands.   

Lead Time: Every product is baked to order, so we ask that you provide a minimum 24 hour advance notice to ensure we have the time needed to create and perfect your order and get it to you by the date you need them.  Ordering early is encouraged, especially in advance of the bigger holidays.  Custom orders may require additional lead time, so we suggest 2 weeks in advance of the date you need them.  Ordering late may mean that we cannot guarantee on-time delivery 

How we sell our products:  Katie & Ollie's will occasionally promote a decorated cookie, but we primarily sell premium do-it-yourself kits for adults and children, corporate groups, employee and customer appreciation.  We also sell artisan drop cookies, and sugar free or gluten free cookies.   

 

Cookie Flavors:  Our house recipe is a light vanilla almond made with homemade Madagascar Vanilla Bourbon extract and a light almond extract.  Our cookie icing is a house recipe cross between a glaze and a royal icing and is a light lemon flavor.  We also offer a buttercream option for younger decorators.   All our flavorings and extracts are pure; we do not use any artificial flavors. All cookies and icings are made with the freshest locally sourced ingredients and cooked to perfection with our own recipes that we have tested and tweaked.  Unless otherwise requested, sugar cookies are  flavored with vanilla/almond.   Other cookie types will specify flavors, and you can always request custom flavors such as orange vanilla, chocolate cinnamon or pumpkin spice! If you have a specific flavor request, please be sure to mention it in the notes.  

Special Dietary Requests: Dietary restrictions is something of a specialty for us, so if you have a need, just ask.  *All cookie kits can be made  gluten free or sugar free; and gluten, dairy and egg free too! Although we make Gluten-Free and Peanut-Free cookies, we do not have a certified gluten-free or peanut-free kitchen and cannot guarantee our cookies to be 100% free of allergens. 

Sugar-Free Cookies:  We make the most incredible sugar-free cookies so everyone in the house can enjoy Katie & Ollie! At this time we have a melt-in-your-mouth shortbread cookie dipped in milk, white or dark chocolate, and it is 100% free of sugar. We also make delicious drop cookies in white, milk, or dark chocolate, and sugar-free peanut butter cookies as well.  Please indicate your preferences in the comments section when placing your order.  

STORE POLICIES:

Payment: Payment is due with your order, and we accept Visa, MasterCard, Discover and American Express.  Payment can be made securely through the site or through PayPal.  We do not accept checks.  Cash is accepted for local pick up orders; just choose "manual payment" during checkout. 

Shipping:  All products are available for pick up in Amelia, Virginia, and we are very willing to do whatever we can to help you get Katie & Ollie products when you want them -  and though we can ship, we want to advise that our cookies are big and soft and may be damaged in the shipping process.  We do add extra cookies in case of breakage, but we want to advise that even with lots of bubble wrap it is a possibility.

Returns: Because it is food we cannot accept returns, but if there is a problem with your order please reach out to us and we will address it immediately.  You can submit a contact us form from this site,  email us at info@katieandollie.com, or call us at

804-464-8005.

Cancellations:  You may cancel your order within 3 days of placing it, so long as your order has not yet been prepared (generally 24-48 hours in advance of pickup). Please contact us to discuss.